5. Our Guarantee
Storyphile offers a money-back guarantee.
If you are not completely satisfied with your life story, we will work with you to identify your concerns and find a way to address them. If we can’t come to an agreement, we will reimburse the professional fees you have paid us.
But please don’t wait until the end of your project to tell us you’re not happy!
The letter of agreement you sign with us will identify checkpoints and milestones where you can give us your feedback. If you have a concern, you must let us know within 30 days of receiving a service or deliverable. We’ll need details and specifics so we can adjust our approach.